You don’t have time for vague answers or generic software speak. Whether you’re evaluating platforms, training new staff, or scaling your operations, our FAQ hub gives you direct, detailed answers to the most common questions we hear from customers and partners.
We charge per property, making it easier to forecast and manage costs as your portfolio grows.
Everything you need to get started — from setting up your properties to hands-on training and direct access to an implementation specialist.
Yes. As your needs grow or evolve, you can upgrade your plan at any time.
Yes. ManageAmerica prides itself on delivering exceptional support and training. Basic training is free and included during implementation. You’ll also have 24/7 access to video trainings, plus instructional articles in our Knowledge Base. If you need additional help, simply submit a SupportDesk ticket.
ManageAmerica offers flexible agreements that can be tailored to fit any business. Contact us and we’ll create a package that works for you.
Automating site occupancy changes and monitoring inventory saves time, minimizes errors, and keeps your operations running efficiently.
ManageAmerica is designed to protect your data with industry-leading safeguards. We use state-of-the-art servers with automated daily backups, strict user permissions, and instant lockout capabilities. Our SOC 1 Type 2 Report demonstrates our commitment to rigorous security and organizational controls.
Yes. Our experts work with you to design occupancy codes tailored to your specific business requirements.
Yes. ManageAmerica’s integrations ecosystem connects you with best-in-class solutions for every aspect of your business. We partner with industry-leading providers to streamline your operations and create a more connected, efficient community management environment.
Yes. Unlike other providers, ManageAmerica recertifies your utility rates every month, keeping your billing compliant and up-to-date.
It ensures you’re billing back the correct rates for residents’ usage — and recovering the maximum amount legally possible.
No. Utility charges are fully integrated into a single monthly bill alongside all other resident charges, such as rent. Usage and charges, past and present, are clearly outlined.
Yes. Payments are automatically applied to all charges on the resident ledger without manual assignment — unlike many other systems.
Our high-low report and Utility Variance Analyzer make it easy to spot unusual usage patterns so you can investigate and address issues promptly.
All resident charges — including rent, utilities, and fees — are consolidated into one monthly statement.
Residents can choose to receive bills electronically via text, email, or within the Community Resident Portal. Communities may also choose to print and distribute bills or have ManageAmerica mail them on your behalf.
Yes. You can track roll-up information, view delinquency by resident, analyze aging, compare current vs. former residents, and more.
Yes. The system is designed for the nuances of manufactured housing rent increases with automated email reminders each time a notice is due.
Residents can pay via ACH, credit card, cash pay, money order, or check. Our Community Resident Portal app (iOS, Google Play) allows them to set reminders, enable autopay, and pay on the go.
Yes. MA Insights dashboards are fully configurable based on user roles and access permissions.
ManageAmerica includes a variety of robust pre-built reports, plus the ability to create custom reports to meet your specific business needs.
Yes. ManageAmerica works with all leading GL software, allowing you to keep your preferred accounting system while gaining seamless data integration.
Yes. You can schedule reports to arrive automatically in your inbox or send them directly to your data warehouse via API.
No. Our custom report writer makes it simple with just four easy steps.
Yes. ManageAmerica offers a centralized lead dashboard to organize and manage all incoming inquiries.
Yes. Resident screening through Boom allows you to customize screening criteria for your business.
Yes. Lease packages can be sent, signed, and completed digitally.
Yes. Our integration with BoomScreen lets prospects easily apply and complete the entire application process online.
Yes. Our Home Inventory Tracking System pushes home details to your preferred marketing channels. Applications then flow directly into Prospect Tracking and, once approved, into the move-in process.
Residents can view balances, make payments, see history, print bills, submit maintenance requests, and receive community updates.
From the iOS App Store or Google Play Store.
Yes, residents are able to view a full history of past statements and payments through the Community Resident Portal app (iOS, Google Play).
Yes. The platform supports everything from single-community operators to national portfolios, with functionality that scales alongside your growth.
Yes. View reporting at the community, region, division, portfolio, or company-wide level.
Yes. ManageAmerica works with all leading GL software.
While other tools are built for generic property management needs, ManageAmerica is the only platform that is purpose-built for manufactured housing management. We understand the industry’s unique operational and regulatory needs, offering advanced compliance tools and features designed specifically for land-lease home communities.
Our industry experts review your portfolio to identify revenue growth opportunities. We also use our internal ROI calculator during the sales process to provide an estimate based on your current metrics.
Yes. The interface is intuitive and task-oriented with tools to manage move-ins, notices, and collections in real time.
Yes. Our system is designed specifically for manufactured housing, with full home and site distinction.
Yes. Workflows and reminders are built throughout the system.
Yes. Notice generation and delivery are streamlined within the system.
Through the Community Resident Portal app (iOS, Google Play), integrated text and call capabilities, and clear, consolidated billing, residents stay informed and engaged.
Both. You can generate reports for individual properties or across multiple communities.
We can configure workflows to align with your auditing methodology, ensuring compliance and traceability.
Yes. ManageAmerica ensures your data is protected with enterprise-grade security, strict user permissions, and SOC 1 Type 2 controls.
Yes. Every aspect of delinquency management — from late fees to pay-or-quit notices and automated reporting — can be tailored to your policies.
No problem. Submit a request here to get more information about a desired integration or to become a partner. We actively expand our integrations library based on feedback — and your request may already be in development.
An implementation specialist will guide you step-by-step through adding integrations to your account.
Submit a SupportDesk ticket, and our support team will work with you directly to resolve any integration issues.
Integrations are designed to feel native — providing a single, centralized hub where you can connect your most-used tools and gain a more complete view of your operations.
