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MANAGEAMERICA Privacy Policy

Last modified: July 9, 2025

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1. Introduction 
ManageAmerica Integrated Billing Services LLC (together with its affiliates, parents and subsidiaries, “ManageAmerica” or “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. 
 
This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website www.manageamerica.com (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. 
 
This policy applies to information we collect: 

  • on our Website; and 

  • in email, text, and other electronic messages between you and our Website. 

  
It does not apply to information collected by: 

  • us offline or through any other means, including on any other website, application, or service operated by ManageAmerica or any third-party; 

  • us related to your or any other individual’s employment or potential employment with us; or 

  • any third party, including through any application or content (including advertising) that may link to or be accessible from the Website. 

  
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. 
 
2. Data Controller, Data Protection Officer, and Representative 
ManageAmerica is the data controller of your Personal Data. ManageAmerica has appointed a Data Protection Officer and a representative in the EU in compliance with the General Data Protection Regulation. ManageAmerica, its representative, or its Data Protection Officer may be contacted in any manner set forth below in the “Contact Information” Section of this Privacy Policy. 
 
3. Children Under the Age of 18 or Under the Legal Age to Form a Binding Contract in Your Jurisdiction 
Our Website is not intended for children under 18 years of age or the legal age to form a binding contract in your jurisdiction, whichever is higher. No one under this age may provide any information to or on the Website. We do not knowingly collect Personal Data from children under this age. If you are under this age, do not use or provide any information on our Website or on or through any of its features or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received Personal Data from a child under this age without verification of parental consent, we will delete that information. If you believe we might have any information from a child under this age, please contact us at privacy@manageamerica.com. 
 
4. Information We Collect About You and How We Collect It 
 
Generally 
We collect several types of information from and about users of our Website (“Personal Data”): 

  • by which you may be personally identified, such as name, e-mail address, and telephone number; 

  • that is about you but individually does not identify you, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website; and/or 

  • about your internet connection, the equipment you use to access our Website and usage details. 

 

We collect this information: 

  • directly from you when you provide it to us; 

  • automatically as you navigate through the Website. 

  

Our Website collects, and over the prior twelve (12) months have collected, the following categories of Personal Data about Consumers:  

ManageAmerica will not collect additional categories of Personal Data without providing you notice. As further described in To Whom Do We Sell or Share Your Personal Data, we may “sell” any categories of Personal Data for monetary or other valuable consideration and we may “share” any categories of Personal Data for cross-context behavioral advertising. 

 

5. Sources of Personal Data 
 

Information You Provide to Us 
The information we collect on or through our Website are: 

  • information that you provide by filling in forms on our Website. This includes information provided at the time of sending us an inquiry through our Contact Us page or when you request an online demo for one of our products or services; and 

  • records and copies of your correspondence (including email addresses), if you contact us. 

 

Information We Collect Through Automatic Data Collection Technologies 
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns: 

  • details of your visits to our Website as described above; and 

  • information about your computer and internet connection, i.e. your IP address, operating system, and browser type. 

 

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to: 

  • estimate our audience size and usage patterns; 

  • store information about your preferences, allowing us to customize our Website according to your individual interests; 

  • speed up your searches; and 

  • recognize you when you return to our Website. 

 

The automatic data collection technologies that we use are described in our Cookie Policy. For more information about how you can adjust your preferences for our use of these technologies, see Choices About How We Use and Disclose Your Information or you may adjust your choices by following the link to our Cookie Settings Manager here or at the bottom of this Website. 

  

BY CONTINUING TO USE OUR WEBSITE, YOU HEREBY CONSENT TO OUR RECORDING YOUR MOUSE MOVEMENTS, KEYSTROKES, NAVIGATION PATHWAYS, USE AND COMMUNICATIONS YOU MAY HAVE WITH OUR WEBSITE (INCLUDING INFORMATION RELATED TO YOUR ACCESS TO ANY AUDIO-VISUAL MATERIALS AVAILABLE ON OR THROUGH THE WEBSITE THAT), AND OTHER ACTIONS THAT YOU TAKE ON OR THROUGH THE WEBSITE AND OUR DISCLOSURE OF SUCH RECORDED INFORMATION TO THIRD-PARTY PROVIDERS OF SUCH TOOLS. 

 

 

6. Lawful Basis for Processing Your Personal Data 


If you are in the European Union, the processing of your Personal Data is lawful only if it is permitted under the applicable data protection laws. We have a lawful basis for each of our processing activities (except when an exception applies as described below): 

  • Consent. By using our Website, you consent to our collection, use, and sharing of your Personal Data as described in this Privacy Policy. If you do not consent to this Privacy Policy, please do not use the Website; 

  • Legitimate Interests. We will process your Personal Data as necessary for our legitimate interests. Our legitimate interests are balanced against your rights and freedoms and we do not process your Personal Data if your rights and freedoms outweigh our legitimate interests. Our legitimate interests are to: facilitate communication between ManageAmerica and you; detect and correct bugs and to improve our Website; safeguard our IT infrastructure and intellectual property; detect and prevent fraud and other crime; promote and market our business; and perform risk assessments; 

  • As Required by Law. We may also process your Personal Data when we are required or permitted to by law; to comply with government inspections, audits, and other valid requests from government or other public authorities; to respond to legal process such as subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims. 

 

7. Special Categories of Information 
ManageAmerica does not ask you to provide, and we do not knowingly collect, any special categories or sensitive categories of Personal Data from you. Because we do not collect your sensitive categories of Personal Data, we do not provide you the right to limit our use of such sensitive Personal Data for only the enumerated purposes set forth in the CCPA. 
 
8. Automated Decisions Making 
ManageAmerica does not use your Personal Data with any automated decision making process, including profiling, which may produce a legal effect concerning you or similarly significantly affect you. 
 
8. How We Use Your Information 
We use information that we collect about you or that you provide to us, including any Personal Data: 

  • to present our Website and its contents to you; 

  • to provide you with information, products, or services that you request from us; 

  • to fulfill any other purpose for which you provide it; 

  • to notify you about changes to our Website or any products or services we offer or provide though them; 

  • in any other way we may describe when you provide the information. For example, if you share your name and contact information with us related to an inquiry about our services or any other question, we will use that Personal Data to respond to your inquiry; 

  • to fulfill any other purpose for which you provide it; and 

  • for any other purpose with your consent. 

 

With your consent, we may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. By filling out the “contact us” form on our website and clicking “submit,” you consent to our use of the information you provided on the form to contact you by the method selected.  If you no longer want us to use your Personal Data in this way, simply contact us at privacy@manageamerica.com. If you have requested to be contacted by phone, you may also discontinue our use of Personal Data for this purpose by asking our representative to remove you from our contact list. If you have requested to be contacted by email, you may discontinue our use of Personal Data for this purpose by contacting us at privacy@manageamerica.com. For more information, see Choices About How We Use and Disclose Your Information. 
 
9. Disclosure of Your Information 
We do not share, sell (as generally understood for monetary consideration), or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

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ManageAmerica may disclose your Personal Data to third parties for one or more business purposes. In the preceding twelve (12) months, ManageAmerica has disclosed the following categories of Personal Data for one or more of the business purposes described below to the following categories of third parties:  

Choices

We disclose your Personal Data to the categories of third parties listed above for the following business or commercial purposes: 

  • Helping to ensure security and integrity of our products, services, and IT infrastructure (including the Website) to the extent the use of the Personal Data is reasonably necessary and proportionate for these purposes. 

  • Debugging to identify and repair errors that impair existing intended functionality on the Website. 

  • Performing services on behalf of us, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of us. 

  • Undertaking internal research for technological development and demonstration. 

  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us. 

  • to fulfill the purpose for which you provide it. For example, if you provide your Personal Data to arrange for an online demo, we may share that information with our videoconferencing provider to provide the online demo to you; 

  • for any other purpose disclosed by us when you provide the information; and 

  • with your consent. 

  
We may also disclose your Personal Data: 

  • to comply with any court order, law, or legal process, including to respond to any government or regulatory request; 

  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ManageAmerica, our customers, or others. 

  
10. Selling and Sharing Your Personal Data Under California Law 

As noted above, we do not sell Personal Data as the term “sell” is commonly understood to require an exchange for money. However, the use of advertising and analytics cookies on our Website is considered a “sale” of Personal Data as the term “sale” is broadly defined in the California Consumer Privacy Act (the “CCPA”) to include both monetary and other valuable consideration. Using this broad definition, our “sale” is limited to our use of third-party advertising and analytics cookies and their use in providing behavioral advertising and their use in understanding how people use and interact with our Website(s). Our “sales” of your Personal Data in this matter is subject to your right to opt-out of those sales (see Your Choices Regarding our “Sale” or “Sharing” of your Personal Data).  

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“Sharing” of Your Personal Data for Cross-Context Behavioral Advertising 

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ManageAmerica may “share” your Personal Data for the purpose of cross-context behavioral advertising, subject to your right to opt-out of that sharing (see Your Choices Regarding our “Sale” or “Sharing” of your Personal Data). Our “sharing” for the purpose of cross-context behavioral advertising would be limited to our use of third-party advertising cookies and their use in providing you cross-context behavioral advertising (i.e., advertising on other websites or in other mediums). When the recipients of your Personal Data disclosed for the purpose of cross-context behavioral advertising are also permitted to use your Personal Data to provide advertising to others, we also consider this disclosure as a “sale” for monetary or other valuable consideration under the CCPA. 

In the preceding twelve (12) months, ManageAmerica has “sold” for monetary or other valuable consideration, or “shared” for the purpose of cross-context behavioral advertising, the following categories of Personal Data to the following categories of third parties: 

Changs to Privacy Policy
Contact Info

Sale or Sharing of Personal Data of Minors Under the Age of 16 

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We do not have any actual knowledge that we “sell” the Personal Data of minors under the age of 16 for monetary or other valuable consideration and we do not have any actual knowledge that we “share” such Personal Data for cross-context behavioral advertising without affirmative consent as required by the CCPA.  

  

10. Choices About How We Use and Disclose Your Information 
We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes. 
 
In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data: 

  • Tracking Technologies and Advertising. You may adjust your cookie preferences (for non-essential cookies) by clicking the “cookies preferences” link at the bottom of the Website when this is made available to you. You can also set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Where permitted by law, if you do not disable cookies, our Website will issue cookies when you visit our Website.  

  
11. Your Rights Regarding Your Information and Accessing and Correcting Your Information 
Applicable data protection laws may provide you with certain rights with regards to our processing of your Personal Data. 

  • Access and Update. You may notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect. 

  • Restrictions. You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing but we have retained it as permitted by law. 

  • Portability. To the extent the Personal Data you provide ManageAmerica is processed based on your consent and that we process it through automated means, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Data in structured, commonly used and machine-readable format. You also have the right to request that we transmit this Personal Data to another controller, when technically feasible. 

  • Withdrawal of Consent. To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by contacting us through email at privacy@manageamerica.com. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data. 

  • Right to be Forgotten. You may have the right to request that we delete all of your Personal Data. We will only delete your Personal Data when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies. 

  • Complaints. You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy. 

  

How You May Exercise Your Rights.  

You may exercise any of the above rights by contacting us through any of the methods listed under Contact Information below. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. Please note that if you make unfounded, repetitive, or excessive requests (as determined in our reasonable discretion) to access your Personal Data, you may be charged a fee subject to a maximum set by applicable law. 

  

If you fail to make your request to exercise your rights in accordance with the ways described above, we may either treat your request as if it had been submitted with our methods described above or provide you with information on how to submit the request or remedy any deficiencies with your request.  

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Only you, or your Authorized Agent that you authorize to act on your behalf, may make a request to exercise your rights related to your Personal Data To designate an Authorized Agent, see Authorized Agents below.

 

All Consumer Requests must: 

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Data or an Authorized Agent of such a person. This may include: 

  • Requesting verification of contact information against information we already have collected about you.  

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

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We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm which Personal Data relates to you or the individual for whom you are making the request as their Authorized Agent.  

 

Making a request to exercise your rights does not require you to create an account with us.  

 

We will only use Personal Data provided in a request to exercise the above rights to verify the requestor’s identity or authority to make the request.  

For instructions on exercising sale opt-out rights, see Your Choices Regarding our “Sale” or “Sharing” of Your Personal Data. 

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Authorized Agents 

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You may authorize your agent to exercise your rights under the CPRA on your behalf by providing them with written authorization or with power of attorney to exercise your rights in accordance with applicable laws (an “Authorized Agent”). We may request that your Authorized Agent submit proof of identity and that they have been authorized exercise your rights on your behalf. We may deny a request from your Authorized Agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights.  

  

  
12. Your Choices Regarding our “Sale” or “Sharing” of Your Personal Data 

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“Sale” of Your Personal Information 

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If you are 16 years of age or older, you have the right to direct us to not sell your Personal Information that we collect or process for our own behalf for monetary or other valuable consideration at any time (the “right to opt-out”). We do not sell the Personal Information of Consumers we actually know are less than 16 years of age. Consumers who opt-in to these “sales” of Personal Information that we collect process for our own behalf may opt-out of future sales at any time.  

“Sharing” of Your Personal Information 

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If you are 16 years of age or older, you have the right to direct us to not share your Personal Information that we collect or process for our own behalf for the purposes of cross-context behavioral advertising, which is showing advertising on other websites or other media based on your browsing history with our Website (the “right to opt-out”). We do not share such Personal Information of Consumers we actually know are less than 16 years of age for this purpose. Consumers who opt-in to this “sharing” of such Personal Information for these purposes may opt-out of future such sharing at any time.  

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How You May Opt-Out of Our Sale or Sharing of Your Personal Information 

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To exercise the right to opt-out of the “sale” of your Personal Information for monetary or other valuable consideration and of “sharing” your Personal Information for the purposes of cross-context behavioral advertising, you (or your Authorized Agent) may click the “Do Not Sell or Share My Personal Information” link on the bottom of any page on the Website and adjust your cookie preferences or by configuring your browser to send us a privacy signal as described in more detail below. You may also opt-out of this “sale” or “sharing” by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Website or other websites. You can find more information about cookies at http://www.allaboutcookies.org. 

 

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize our “sale” and “sharing” of your Personal Information. However, you may change your mind and opt back into the “sale” and “sharing” of Personal Information at any time by adjusting your cookie preferences, disabling the privacy signal described below, or setting your browser to access all or some browser cookies.  

 

You do not need to create an account with us to exercise your opt-out rights. You may be required to provide us with additional contact information so that we may verify your request to opt-in to the sale of your Personal Information. We will only use Personal Information provided in an opt-out request to review and comply with the request. 

 

If you (or your Authorized Agent) submit a request to opt-in to our “sale” or “sharing” of your Personal Information, we will use a two-step process in order to confirm that you want to opt-in for such “sale” or “sharing” of your Personal Information. This process may include verifying your request through your email address on record, calling you on your phone number on record (which may be through the use of an automated dialer), sending you a text message and requesting that you text us a confirmation (which may be through the use of an automated dialer), or sending you a confirmation through US mail. By making a Consumer Request, you consent to us contacting you in one or more of these ways. 

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Browser Privacy Control Signals 

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You may also exercise your right to opt-out of the “sale” of your Personal Information for monetary or other valuable consideration and “sharing” your Personal Information for the purposes of cross-context behavioral advertising by setting the privacy control signal on your browser, if your browser supports it. We currently recognize and support the following privacy signals sent by browsers: 

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When we receive one of these privacy control signals, we will opt you out of any further “sale” or “sharing” of your Personal Information when you interact with our Website through that browser and on that device.  

 

When we receive a privacy control signal, we may also process it in a frictionless manner, which prohibits us from: (a) charging you a fee or requiring any valuable consideration; (b) changing your experience with our products and services; or (c) displaying a notification, pop-up, text, graphic, animation, sound, video, or other content to indicate your choice to opt-out of the “sale” or “sharing” of your personal information (we may, however, display whether you have opted out of the “sale’ or “sharing” of your Personal Information when you access our Website). You may configure the privacy control signal to operate in a frictionless manner by consulting the documentation for your browser or plug-in that provides the privacy control signal. 

 

12. Do Not Track Signals 
Our Website may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers or operating systems permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us. 
 
13. Data Security 
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. 
 
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.   
 
14. Consent to Processing of Personal Data in the United States 
If you are a resident of the European Economic Area (“EEA”), in order to provide our Website and legal updates to you, we may send and store your Personal Data outside of the EEA, including to the United States. Accordingly, your Personal Data may be transferred outside the country where you reside or are located, including to countries that may not or do not provide an equivalent level of protection for your Personal Data. Your information may be processed and stored in the United States and United States federal, state, and local governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of the United States. By using our Website, you represent that you have read and understood the above and hereby consent to the storage and processing of your Personal Data outside the country where you reside or are located, including in the United States. 
 
Your Personal Data is transferred by ManageAmerica to another country only if it is required or permitted under applicable data protection law and provided that there are appropriate safeguards in place to protect your Personal Data. To ensure your Personal Data is treated in accordance with this Privacy Policy, ManageAmerica uses Data Protection Agreements between ManageAmerica and all other recipients of your data that include, where applicable, the Standard Contractual Clauses adopted by the European Commission (the “Standard Contractual Clauses”). The European Commission has determined that the transfer of Personal Data pursuant to the Standard Contractual Clauses may provide for an adequate level of protection of your Personal Data, but may need to be supplemented with additional measures on a case-by-case basis. When be believe this to be appropriate and necessary, these Standard Contractual Clauses have been supplemented in this way. Under these Standard Contractual Clauses, you have the same rights as if your data was not transferred to such third party. You may request a copy of the Data Protection Agreement by contacting us through the Contact Information below. 
 
15. Data Retention Periods 
ManageAmerica will retain your Personal Data for a period of three (3) years after our last contact with you. After this period, we may retain your Personal Data: 

  • for as long as necessary to comply with any legal requirement; 

  • on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures; 

  • for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and 

  • for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely. 

 

16. Changes to Our Privacy Policy 
We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Data, we will notify you through a notice on the Website’s home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. 
 
17. Contact Information 
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you must contact both us and our representative in the European Union at the contact information below. 
 
To Contact ManageAmerica (Controller) 
ManageAmerica 
8605 Santa Monica Blvd. #61378 
Los Angeles, CA 90069-4109 
United States 
privacy@manageamerica.com 
 
To Contact Our Data Protection Officer 
General Counsel 
8605 Santa Monica Blvd. #61378 
Los Angeles, CA 90069-4109 
United States 
privacy@manageamerica.com 

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