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Customer SPOTLIGHT

EVERGREEN COMMUNITES

Long-Standing Partnership with ManageAmerica
Fuels Sustainable Growth Across Portfolio

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About Evergreen Communities

Founded in 1999 by Julio Jaramillo, Evergreen Communities, LLC, owns and operates manufactured housing and RV communities across the United States. Starting with just one property, Evergreen has grown to about 30 communities across 12 states, comprising nearly 5,000 home sites. Their mission is to provide safe, professionally managed, and affordable housing where residents feel proud to call home. With over 75 years of collective experience, Evergreen’s management team has become a trusted leader in the manufactured housing industry, continually reinvesting in their communities to enhance the resident experience and drive satisfaction. 

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Common Challenges

Evergreen Communities faced several challenges common in the manufactured housing industry: 

Utility Billing Inefficiencies

Struggled with third-party utility management solutions that were costly and prone to errors. 

Manual Processes

Reliance on spreadsheets to track critical data, which hindered efficiency and increased the risk of discrepancies.

Industry-Specific Needs

Generic property management systems lacked the features to address the unique regulations and nuances of manufactured housing. 

“One of the main reasons we chose ManageAmerica was because the team behind it understands the manufactured housing industry... The software wasn’t just adapted from apartment management systems—it was built specifically for mobile home communities. It accounts for all the unique aspects of our business, like rent rolls, unit types, and tracking whether a home is community-owned, vacant, or abandoned. All the different little nuances that have come into our business. You guys already know it. You're ahead of it.” 

- Julio Jaramillo, Founder & President at Evergreen Communities

The Solution

Evergreen partnered with ManageAmerica, the only property management software built specifically for the manufactured housing industry. From the start, they relied on ManageAmerica to simplify their operations, reduce risks, and recover utility dollars efficiently. 

ENHANCED Utility Billing

ManageAmerica’s utility billing service enabled Evergreen to streamline billing processes - reducing costs and improving accuracy. ManageAmerica provides detailed insights into charge and usage recovery - allowing them to identify discrepancies and maximize recoupment. 

Customizable reporting

Evergreen leveraged ManageAmerica’s robust reporting tools to create tailored reports that support informed decision-making. 

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Scalable Platform

ManageAmerica’s comprehensive features supported Evergreen’s growth from a single community to a portfolio now spanning across 12 states. 

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“We're the biggest fans of the utility module. We've used third party companies, but they just never got it right... You guys review our bills and rates, and structure things to ensure we were charging correctly. The cost was dramatically less than a third party, and we got to control it, then put it on our ledger with our residents. They get one bill for their rent, their utilities, their trash - whatever it is, all combined. They get to pay it all together. You're not dealing with the third party. That was huge for us.”

- Julio Jaramillo, Founder & President at Evergreen Communities

The Results

By utilizing ManageAmerica’s platform, Evergreen Communities achieved remarkable long-term results: 

Enhanced Utility Recovery

ManageAmerica identifies gaps in utility charges and usage recovery - helping Evergreen recoup costs effectively ensuring they aren't leaving any money on the table. 

Customizable reporting

Automation continues to reduce manual workloads and the risk of errors - allowing their team to focus on enhancing the resident experience. 

Scalable Platform

ManageAmerica’s responsive and knowledgeable team prides itself on providing quick resolutions and personalized assistance.

“We started out of the box with ManageAmerica, and I like that we have our goals aligned. You want to see us grow, and we want to grow with you. It’s like working with a family-run business. The support and tools have been key to our growth. From utility billing to reporting, everything just works. Whenever we’ve needed something, you’ve been there to help us grow and succeed.”

- Julio Jaramillo, Founder & President at Evergreen Communities

ABout ManageAMerica

For over 25 years, ManageAmerica has supported manufactured housing owners and operators with a purpose-built software platform. From utility management to payment solutions, our tools empower clients to unlock potential in every property and streamline operations at any scale. 

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ManageAmerica empowers manufactured housing and operators with the necessary tools to provide affordable housing across the country. Our robust platform helps clients unlock potential in every property by: ​​

Streamlining Operations: Automating day-to-day tasks and freeing up time for teams to focus on building great communities.

Recovering Utility Dollars: Maximizing utility reimbursement through hands on expert analysis and MH-specific tooling like the Utility Variance Analyzer. 

Scaling with Ease: Supporting growth, no matter the size of the portfolio. 

Building Better Communities: Enhancing resident experiences through tailored solutions such as inventory tracking, screening tools, and a Community Resident Portal app. 

Seven of the top ten manufactured housing owners and operators in the U.S. partner with ManageAmerica to ensure their communities run efficiently and effectively. ​

 

Ready to streamline your operations and unlock the potential in your properties? Schedule a demo today and discover how ManageAmerica can transform your business. 

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