Scaling smarter from day one
For Julio Jaramillo, Founder and President of Evergreen Communities, growth has always been part of the plan. When he purchased his first community — Rolling Hills Estates in upstate New York — back in 1999, he wanted a partner who understood the manufactured housing business as deeply as he did.
He found that in ManageAmerica.
“We started out of the box with ManageAmerica,” Jaramillo said. “We went straight to Brooks, Bryce, and Andy, got set up immediately, and have used it ever since.”
From that very first property, Evergreen built its entire operational foundation on ManageAmerica’s platform — one designed specifically for the manufactured housing industry. As Evergreen expanded to nearly 5,000 homesites across 30 communities in 12 states, ManageAmerica scaled right alongside them, making it easy to stay organized, compliant, and efficient.
“You want to see us grow, and we want to grow with you,” Jaramillo said. “It’s like working with a family-run business. The support and tools have been key to our growth.”
Built for manufactured housing from the start
For Evergreen, one of the biggest advantages of ManageAmerica was that it was designed specifically for the manufactured housing industry — not adapted from apartment software.
“That was one of the big reasons to go with ManageAmerica,” Jaramillo explained. “These were all manufactured housing people who set up the software. They knew what we were looking for — the rent rolls, unit types, knowing when something is a community-owned home, when it’s vacant, abandoned — all the different nuances that come into our business. You guys already know it. You’re ahead of it.”
Over the years, Evergreen has seen how that industry knowledge translates into continuous improvement. When Julio and his team have ideas for small enhancements — like sorting vendor lists alphabetically or streamlining reports — ManageAmerica listens and is always working to improve the software.
“I’ve given feedback over the years,” he said. “They’ve always worked to make those changes.”
Streamlining day-to-day operations
For Evergreen’s team, efficiency and consistency are key — and ManageAmerica’s tools have transformed how they manage daily operations.
“We’re the biggest fans of the utility module,” said Jaramillo. “We used third-party companies, but they just never got it right. Andy told us, ‘Bring your utilities to us — we’ll set you up.’ You guys review our bills and rates, make sure we’re charging correctly, and the cost was dramatically less than a third party. Plus, we control it in-house. Residents get one bill for rent, utilities, trash — everything combined. That was huge for us.”
Beyond billing, Evergreen continues to modernize operations with digital tools. Their managers now upload leases, notices, and violations directly into the system — creating a single, cloud-based record for every resident and property.
“We tell our managers, ‘This is the cloud. This is your legal document. Put everything here. It tells the whole story of that resident and that site,’” Jaramillo explained.
Data-driven decisions and automation
Evergreen also relies on ManageAmerica’s data and automation to stay proactive — from tracking utilities to managing rent increases.
“That data is huge,” Jaramillo said. “If we’re only recovering 75 percent of what we’re paying the utility company, the data tells us where to look — maybe a meter froze or a line was bypassed. It leads us to the right decisions.”
Automation ensures important tasks never slip through the cracks.
“We wear so many hats,” he continued. “With ManageAmerica, you can set reminders for rent increases and it tells you exactly when to program them. Even if we miss something, support can rerun the rent increase for us — there’s that personal touch behind it.”
Reporting and continuous improvement
Evergreen’s team uses ManageAmerica’s customizable reports to keep leadership informed and operations transparent.
“You guys have so many different report options,” Jaramillo said. “You can export to Excel or PDF, customize what you need — and when we’ve requested new reports, you’ve built them for us.”
As the company continues to expand, they plan to leverage even more of ManageAmerica’s built-in tools, including inventory tracking, to further unify their workflows.
“We’re probably using 40 percent of what your software can do for us,” he said with a laugh. “Every time we start using a new feature, we say, ‘Why didn’t we do this two years ago?’”
A partnership built on responsiveness and trust
After more than two decades together, what stands out most for Jaramillo is ManageAmerica’s commitment to its clients.
“You guys want to see us grow, and we want to grow with you,” he said. “It really feels like working with a family-run business. Everyone is friendly, responsive, and knowledgeable. Even your support desk — you submit a ticket and within hours you get an email: ‘We’re looking into it,’ and then the answer. That level of care is hard to find.”
Results that continue to grow
With ManageAmerica as its long-term partner, Evergreen Communities has achieved sustainable, scalable growth — all while maintaining efficiency and resident satisfaction.
- Streamlined Operations: Centralized workflows keep communities organized and efficient.
- Enhanced Utility Recovery: Data-driven insights identify gaps and maximize recoupment.
- Reliable Support: Responsive experts help Evergreen solve issues quickly and confidently.
“The support and tools have been key to our growth,” Jaramillo said. “From utility billing to reporting, everything just works.”
Watch Julio’s full testimonial to hear firsthand how Evergreen scaled from a single community to 30 with ManageAmerica’s help.
About Evergreen Communities
Founded: 1999
Headquarters: United States
Portfolio: 30 communities across 12 states
Mission: To provide safe, professionally managed, and affordable housing where residents feel proud to call home.
About ManageAmerica
For more than 25 years, ManageAmerica has partnered exclusively with the manufactured housing industry, helping owners and operators streamline operations, recover utility dollars, and scale their portfolios with confidence.
Our platform empowers clients to:
- Streamline Operations: Automate daily tasks and simplify workflows.
- Recover Utility Dollars: Maximize reimbursement through tools like the Utility Variance Analyzer.
- Scale Seamlessly: Manage growth across multiple communities with ease.
- Enhance Resident Experience: Engage residents through connected solutions like the Resident Portal App and MA Mobile.
Eight of the top ten manufactured housing operators in the U.S. trust ManageAmerica to help them unlock potential in every property.
Want to see how other industry leaders are transforming their operations? Explore more customer success stories like FollettUSA’s journey to discover how ManageAmerica helps operators streamline compliance, optimize utilities, and scale with confidence.
Ready to streamline your operations and scale with confidence? Schedule a personalized demo today to see how ManageAmerica can transform your community operations.
