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When your communities span multiple states — each with its own regulations, utility rate structures, and operational challenges — compliance can quickly become a full-time job. For Kathie Campbell, Director of Manufactured Housing at FollettUSA, that challenge was all too familiar. After nearly two decades in the manufactured housing industry, Campbell knew the struggles of complicated utility billing processes and regulations.
“That’s one thing that ManageAmerica has great strength in,” she said. “Helping us stay within the rates that we are and how we actually calculate the utilities.”
This kind of proactive, real-world guidance has been a game-changer for the company. Instead of relying on spreadsheets or third-party consultants, Campbell’s team can now align their billing processes with state-specific rules using tools and workflows that are embedded directly into the platform.
Managing complexity at scale.
FollettUSA’s footprint covers communities in all 50 states — and each one comes with different rules for how utilities must be calculated, passed through, and monitored. For Campbell’s team, staying compliant wasn’t just about data entry. They needed more visibility, structure, and access to the right expertise.
“Every state is different,” Campbell explained. “So [ManageAmerica] advises us — not legally, but they advise what they see going on with the rates and what our options are. It’s great.”
This kind of proactive, real-world guidance has been a game-changer for the company. Instead of relying on spreadsheets or third-party consultants, Campbell’s team can now align their billing processes with state-specific rules using tools and workflows that are embedded directly into the platform.
Empowering managers without creating bottlenecks.
Another standout feature for Campbell, was the ability for onsite managers to get fast, accurate information, which her team can then use to resolve issues in real time. With ManageAmerica University’s built-in training and helpful educational content, FollettUSA’s managers can quickly troubleshoot issues, learn processes, and work independently.“[Compared to] having to call their regional to get the advice they need,” Campbell says, “it saves time and helps them build confidence.”
Responsive support when it’s needed most.
Even with smart tools in place, some challenges require human help. And when those moments arise, Campbell’s team knows they’re supported. “You can do a support ticket for the help, and [they] are right on it,” she says. “ManageAmerica comes right back with the answer, or at least says ‘We’re looking into it.’ So you know what level you’re at to get your answer and your help.”
That responsiveness makes a big operational difference, especially for complicated issues like rate recertification, move-ins, or resident billing cycles. “If it becomes frustrating — I’ve had a couple things like that — ManageAmerica takes over and helps me with it. It’s awesome.”
Compliance, clarity and confidence.
For compliance and finance teams, ManageAmerica can help:
- Ensure billing is accurate and compliant with local, state, and federal regulations
- Increase revenue recapture caused by missed or incorrect utility charges
- Enhance operational efficiency and reduce internal bottlenecks
- Improve transparency across operations
FollettUSA was searching for a software solution, but instead, they found a partner with the systems, expertise, and responsiveness needed to help them operate a complex portfolio with precision. Book a personalized demo today to see how ManageAmerica’s tailored manufactured housing solutions can help support your compliance strategy.
About FollettUSA
Founded in 1989, FollettUSA is a family-owned and operated real estate firm based in California, committed to building strong communities. With over three decades of experience, FollettUSA owns and manages high-quality manufactured home communities across the United States, with a focus on safety, long-term value, and resident well-being.
