Customer SPOTLIGHT

Follett USA

Streamlining Utility Management &
Empowering On-Site Teams with ManageAmerica

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About FollettUSA

Founded in 1989, FollettUSA is a family-owned and operated real estate firm based in California, committed to building strong communities. With over three decades of experience, FollettUSA owns and manages high-quality manufactured home communities across the United States, with a focus on safety, long-term value, and resident well-being. With a long-tenured leadership team the company needed software that was both robust and user-friendly for newer team members—providing reliable tools for utility billing and daily operations.

“I love utility billing. Utility billing is one of ManageAmerica’s greatest strengths, they help us stay aligned with state-specific rates and guide us on best practices. Every state is different. We're in states all over the United States... they advise what they see going on with the rates and what our options are. It's great.”

— Kathie Campbell, Director of Manufactured Housing, FollettUSA

Scaling Smarter with Software Built for Manufactured Housing

Improves Utility Billing Accuracy Across Multiple States

Empowers Site-level Managers with Self-Service Tools

Delivers Fast, Responsive Support from ManageAmerica’s

Team

Enables Stronger Operational Consistency & Confidence

“The great thing about it is ManageAmerica is very user-friendly. Every manager has access to ManageAmerica University where they can ask questions and get a pop-up showing exactly how to take care of the issue—without needing to call their regional for help.

And if they need additional support, they can submit a support ticket, and ManageAmerica is right on it. They come right back with the answer, or they'll at least say we're looking into it. So you know what level you're at to getting your answer.”

— Kathie Campbell, Director of Manufactured Housing, FollettUSA

ABout ManageAMerica

For over 25 years, ManageAmerica has supported manufactured housing owners and operators with a purpose-built software platform. From utility management to payment solutions, our tools empower clients to unlock potential in every property and streamline operations at any scale.

ManageAmerica empowers manufactured housing and operators with the necessary tools to provide affordable housing across the country. Our robust platform helps clients unlock potential in every property by:

Streamlining Operations: Automating day-to-day tasks and freeing up time for teams to focus on building great communities.

Recovering Utility Dollars: Maximizing utility reimbursement through hands on expert analysis and MH-specific tooling like the Utility Variance Analyzer.

Scaling with Ease: Supporting growth, no matter the size of the portfolio.

Building Better Communities: Enhancing resident experiences through tailored solutions such as inventory tracking, screening tools, and a Community Resident Portal app.

Seven of the top ten manufactured housing owners and operators in the U.S. partner with ManageAmerica to ensure their communities run efficiently and effectively.

Ready to streamline your operations and unlock the potential in your properties? Schedule a demo today and discover how ManageAmerica can transform your business.