MANAGEAMERICA Privacy Policy

Last modified: January 1, 2022

1. Introduction

ManageAmerica Integrated Billing Services LLC (together with its affiliates, parents and subsidiaries, “ManageAmerica” or “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website www.manageamerica.com (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

 

This policy applies to information we collect:

  • on our Website; and

  • in email, text, and other electronic messages between you and our Website.

 

It does not apply to information collected by:

  • us offline or through any other means, including on any other website, application, or service operated by ManageAmerica or any third-party;

  • us related to your or any other individual’s employment or potential employment with us; or

  • any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

2. Data Controller, Data Protection Officer, and Representative

ManageAmerica is the data controller of your Personal Data. ManageAmerica has appointed a Data Protection Officer and a representative in the EU in compliance with the General Data Protection Regulation. ManageAmerica, its representative, or its Data Protection Officer may be contacted in any manner set forth below in the “Contact Information” Section of this Privacy Policy.

3. Children Under the Age of 18 or Under the Legal Age to Form a Binding Contract in Your Jurisdiction

Our Website is not intended for children under 18 years of age or the legal age to form a binding contract in your jurisdiction, whichever is higher. No one under this age may provide any information to or on the Website. We do not knowingly collect Personal Data from children under this age. If you are under this age, do not use or provide any information on our Website or on or through any of its features or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received Personal Data from a child under this age without verification of parental consent, we will delete that information. If you believe we might have any information from a child under this age, please contact us at privacy@manageamerica.com.

4. Information We Collect About You and How We Collect It

 

Generally

We collect several types of information from and about users of our Website (“Personal Data”):

  • by which you may be personally identified, such as name, e-mail address, and telephone number;

  • that is about you but individually does not identify you, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website; and/or

  • about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

  • directly from you when you provide it to us;

  • automatically as you navigate through the Website.

Information You Provide to Us

The information we collect on or through our Website are:

  • information that you provide by filling in forms on our Website. This includes information provided at the time of sending us an inquiry through our Contact Us page or when you request an online demo for one of our products or services; and

  • records and copies of your correspondence (including email addresses), if you contact us.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:

  • details of your visits to our Website as described above; and

  • information about your computer and internet connection, i.e. your IP address, operating system, and browser type.

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

  • estimate our audience size and usage patterns;

  • store information about your preferences, allowing us to customize our Website according to your individual interests;

  • speed up your searches; and

  • recognize you when you return to our Website.

The automatic data collection technologies that we use are described in our Cookie Policy. For more information about how you can adjust your preferences for our use of these technologies, see Choices About How We Use and Disclose Your Information or you may adjust your choices by following the link to our Cookie Settings Manager here or at the bottom of this Website.

5. Lawful Basis for Processing Your Personal Data

If you are in the European Union, the processing of your Personal Data is lawful only if it is permitted under the applicable data protection laws. We have a lawful basis for each of our processing activities (except when an exception applies as described below):

  • Consent. By using our Website, you consent to our collection, use, and sharing of your Personal Data as described in this Privacy Policy. If you do not consent to this Privacy Policy, please do not use the Website;

  • Legitimate Interests. We will process your Personal Data as necessary for our legitimate interests. Our legitimate interests are balanced against your rights and freedoms and we do not process your Personal Data if your rights and freedoms outweigh our legitimate interests. Our legitimate interests are to: facilitate communication between ManageAmerica and you; detect and correct bugs and to improve our Website; safeguard our IT infrastructure and intellectual property; detect and prevent fraud and other crime; promote and market our business; and perform risk assessments;

  • As Required by Law. We may also process your Personal Data when we are required or permitted to by law; to comply with government inspections, audits, and other valid requests from government or other public authorities; to respond to legal process such as subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims.

6. Special Categories of Information

ManageAmerica does not ask you to provide, and we do not knowingly collect, any special categories of Personal Data from you.

 

7. Automated Decisions Making

ManageAmerica does not use your Personal Data with any automated decision making process, including profiling, which may produce a legal effect concerning you or similarly significantly affect you.

8. How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Data:

  • to present our Website and its contents to you;

  • to provide you with information, products, or services that you request from us;

  • to fulfill any other purpose for which you provide it;

  • to notify you about changes to our Website or any products or services we offer or provide though them;

  • in any other way we may describe when you provide the information. For example, if you share your name and contact information with us related to an inquiry about our services or any other question, we will use that Personal Data to respond to your inquiry;

  • to fulfill any other purpose for which you provide it; and

  • for any other purpose with your consent.

With your consent, we may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. By filling out the “contact us” form on our website and clicking “submit,” you consent to our use of the information you provided on the form to contact you by the method selected.  If you no longer want us to use your Personal Data in this way, simply contact us at privacy@manageamerica.com. If you have requested to be contacted by phone, you may also discontinue our use of Personal Data for this purpose by asking our representative to remove you from our contact list. If you have requested to be contacted by email, you may discontinue our use of Personal Data for this purpose by contacting us at privacy@manageamerica.com. For more information, see Choices About How We Use and Disclose Your Information.

9. Disclosure of Your Information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

 

We may disclose Personal Data that we collect or you provide as described in this Privacy Policy:

  • amongst our affiliates to provide our services to you;

  • to contractors, service providers, and other third parties we use to support our business. These entities provide IT and infrastructure support services;

  • to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ManageAmerica’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by ManageAmerica about our Website’s users is among the assets transferred;

  • to fulfill the purpose for which you provide it. For example, if you provide your personal information to arrange for an online demo, we may share that information with our videoconferencing provider to provide the online demo to you;

  • to enforce our rights;

  • for any other purpose disclosed by us when you provide the information; and

  • with your consent.

 

We may also disclose your Personal Data:

  • to comply with any court order, law, or legal process, including to respond to any government or regulatory request;

  • to enforce or apply our terms of use www.manageamerica.com/termsofuse; and

  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ManageAmerica, our customers, or others.

 

10. Choices About How We Use and Disclose Your Information

We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. You may also adjust your cookie preferences by clicking the “cookies preferences” link at the bottom of the Website when this is made available to you.

 

11. Your Rights Regarding Your Information and Accessing and Correcting Your Information

Applicable data protection laws may provide you with certain rights with regards to our processing of your Personal Data.

  • Access and Update. You may notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

  • Restrictions. You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing but we have retained it as permitted by law.

  • Portability. To the extent the Personal Data you provide ManageAmerica is processed based on your consent and that we process it through automated means, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Data in structured, commonly used and machine-readable format. You also have the right to request that we transmit this Personal Data to another controller, when technically feasible.

  • Withdrawal of Consent. To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by contacting us through email at privacy@manageamerica.com. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data.

  • Right to be Forgotten. You may have the right to request that we delete all of your Personal Data. We will only delete your Personal Data when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies.

  • Complaints. You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.

  • How You May Exercise Your Rights. You may exercise any of the above rights by contacting us through any of the methods listed under Contact Information below. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. Please note that if you make unfounded, repetitive, or excessive requests (as determined in our reasonable discretion) to access your Personal Data, you may be charged a fee subject to a maximum set by applicable law.

 

12. Do Not Track Signals

Our Website may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers or operating systems permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

 

13. Data Security

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.  

14. Consent to Processing of Personal Data in the United States

If you are a resident of the European Economic Area (“EEA”), in order to provide our Website and legal updates to you, we may send and store your Personal Data outside of the EEA, including to the United States. Accordingly, your Personal Data may be transferred outside the country where you reside or are located, including to countries that may not or do not provide an equivalent level of protection for your Personal Data. Your information may be processed and stored in the United States and United States federal, state, and local governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of the United States. By using our Website, you represent that you have read and understood the above and hereby consent to the storage and processing of your Personal Data outside the country where you reside or are located, including in the United States.

Your Personal Data is transferred by ManageAmerica to another country only if it is required or permitted under applicable data protection law and provided that there are appropriate safeguards in place to protect your Personal Data. To ensure your Personal Data is treated in accordance with this Privacy Policy, ManageAmerica uses Data Protection Agreements between ManageAmerica and all other recipients of your data that include, where applicable, the Standard Contractual Clauses adopted by the European Commission (the “Standard Contractual Clauses”). The European Commission has determined that the transfer of Personal Data pursuant to the Standard Contractual Clauses may provide for an adequate level of protection of your Personal Data, but may need to be supplemented with additional measures on a case-by-case basis. When be believe this to be appropriate and necessary, these Standard Contractual Clauses have been supplemented in this way. Under these Standard Contractual Clauses, you have the same rights as if your data was not transferred to such third party. You may request a copy of the Data Protection Agreement by contacting us through the Contact Information below.

15. Data Retention Periods

ManageAmerica will retain your Personal Data for a period of three (3) years after our last contact with you. After this period, we may retain your Personal Data:

  • for as long as necessary to comply with any legal requirement;

  • on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;

  • for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and

  • for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.

16. Changes to Our Privacy Policy

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Data, we will notify you through a notice on the Website’s home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

17. Contact Information

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you must contact both us and our representative in the European Union at the contact information below.

To Contact ManageAmerica (Controller)

ManageAmerica

8605 Santa Monica Blvd. #61378

Los Angeles, CA 90069-4109

United States

privacy@manageamerica.com

To Contact Our Data Protection Officer

Brice London

8605 Santa Monica Blvd. #61378

Los Angeles, CA 90069-4109

United States

privacy@manageamerica.com

To Contact Our Representative

DataRep UK

107-111 Fleet Street

London, EC4A 2AB

United Kingdom

datarequest@datarep.uk

www.datarep.uk/data-request