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Privacy Policy

MANAGEAMERICA WEBSITE PRIVACY POLICY
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE
This Privacy Policy was last updated on: April 9, 2013.

ManageAmerica Integrated Billing Services LLC (together with its affiliates, parents and subsidiaries, “ManageAmerica”) is a third-party vendor that provides services directly to the owners, operators and managers (collectively, “Community Owner”) of residential communities and other real estate assets.

This is the ManageAmerica Online Privacy Policy Statement (“Privacy Policy”) for ManageAmerica’s public website available to Community Owners and other Internet users visiting this website (“You” or “Your”).  PLEASE READ THIS PRIVACY POLICY CAREFULLY. We respect Your privacy and are committed to protecting any personal or business information You share with us through this website. This Privacy Policy explains how we collect personal or business information about You through this website and how this information is then used or disclosed. It does not apply to those of our other websites that have their own Privacy Policy or to information we may collect from You or about You in other ways, including through telephone calls with You or emails You may send to us.

YOUR CALIFORNIA PRIVACY RIGHTS (California residents):  Residents of the State of California, please also read Your California Privacy Rights to understand additional rights You may have pursuant to California Civil Code Section 1798.83, including the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email or write to us at the email or physical address at the end of this Privacy Policy below.

Generally, we may gather information about You via this website in order to verify Your identity in our interactions with You, to deliver a better customer service experience if You become a user of our services, to administer our business and as otherwise described in this Privacy Policy and on our website. Your information may also help us keep You posted on status updates, reminders, confirmations and other matters that may interest You.

We hope that this Privacy Policy will remove any concerns You may have about supplying us with information and make visiting this website a rewarding and safe experience. We may update this Privacy Policy from time to time by posting the updated terms on this website. You are responsible for periodically reading this Privacy Policy. If You use this website after we have updated this Privacy Policy, You acknowledge that You have read the updated terms and consent to our privacy practices. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any person.

This website is not directed to children under the age of 13, and we do not knowingly collect or use personally identifiable information from, anyone under 13 years of age.  Children under 13 are expressly prohibited from submitting any personal information to us, and if we discover that we have inadvertently gathered any such information from a child under 13, we will take appropriate steps to delete it.

Personal or Business Information We Collect and Use through This Website

We define “personal or business information” as information that is unique to You and may include Your name, email address, physical address, phone number and related information and preferences. We do not collect any such personal or business information about You through this website unless You choose to provide it to us voluntarily. If You do provide us with personal or business information, we will only use it for the purposes described in this Privacy Policy or where it is collected. If You encounter a screen or page that requests information You do not want to share with us, do not enter the information and do not proceed with that screen or page.

We may also aggregate personal and business information about You collected from this website with other information You provide us through interactions with You through the telephone, email communications or otherwise.

We will not sell, license, transmit or disclose Your personal or business information unless: (1) You expressly authorize us to do so; (2) in order to respond to, process and fulfill Your requests; (3)  in order to allow our trusted service providers or agents to provide services for us; (4) in order to provide our services to You; (5) in connection with a sale all or substantially all of the assets of ManageAmerica (or any ManageAmerica affiliate with substantial connection to the personal or business information) or the merger of ManageAmerica into another entity or any consolidation, share exchange, combination, reorganization or like transaction in which ManageAmerica participates; (6) in order to enforce our Terms of Use and prevent or investigate suspected fraud or illegal or unauthorized transactions or activities which may violate our Terms of Use; (7) in order to respond to inquiries or requests from government, regulatory, law enforcement or public authorities; (8) in order to permit us to protect our legal rights, privacy or safety, and those of our affiliates, employees, agents and contractors, Community Owners and their employees, or others, and to pursue available remedies, commence, participate in, or defend litigation or limit the damages that we may sustain; (9) in order to comply with subpoenas, search warrants, the law or other legal process or (10) otherwise as we are required or permitted by law.

Cookies and Other Automated Means of Collecting Information

As is true of most websites, we may gather technical information about Your interaction with our website automatically, and store it in our logs. Such information includes Internet Protocol addresses, web browser type, host or service provider, operating system and date and time stamps.  Furthermore, as is true of most websites, we use “cookies” – files that are sent to Your browser and stored on Your personal computer or other device.  Cookies are commonly used by online services to improve the user experience and have not been known to transmit computer viruses or otherwise harm Your computer. Some cookies may last only through a single website session or visit. Others may have an expiration date or may remain on Your computer until You delete them. Our cookies will track only Your activity relating to Your online activity on this website, and will not track Your other Internet activity. You can decide if and how Your computer will accept a cookie by configuring Your preferences or options in Your browser. However, if You choose to reject cookies, You may not be able to use or access certain pages of this website.

We may occasionally use other companies to set cookies on our website and gather cookie information for us. We use the cookie information gathered by these companies in the same manner as stated above.  In some cases, we retain both the cookie information and/or the information You provide to us online – for example, to complete a transaction You requested or to keep historical records of Your past transactions. In other cases, we only retain the cookie and/or online information You give us if You request us to do so for Your use in subsequent sessions.

Protecting Your Personal and Business Information

We restrict access to personal or business information collected about You through our website to our employees, our affiliates’ employees, our authorized vendors or others who need to know this information to provide our services to You or in the course of administering and conducting our business. We use commercially reasonable efforts to maintain appropriate physical, electronic and procedural safeguards to protect personal and other information. We use commercially reasonable efforts to protect our database with various physical, technical and procedural measures and we restrict access to Your information by unauthorized persons.

While we maintain security measures in place in order to attempt to protect against the loss, misuse and alteration of Your personal and business information under our control, the Internet and other various networking communication media are not entirely secure, and Your information may therefore be subject to interception or loss which is beyond our control. While we strive to protect Your personal and business information, we cannot ensure or warrant the security of any of Your personal or business information You transmit to us. Any transmission is done at Your own risk. Accordingly, we assume no responsibility or liability for disclosure of Your personal or business information due to errors in transmission, unauthorized third-party access or other causes beyond our reasonable control.

Updating and Verifying Information We Have About You

You may request a copy of the information that we currently hold about You by sending a detailed email to our email address with all specifics necessary for us to consider and respond to Your request.

Third Parties

As appropriate, we may provide Your personal or business information to authorized third parties consistent with this Privacy Policy.  We are not responsible for the websites or privacy practices of such parties, nor are we responsible for any security breach or unauthorized access that may occur to Your personal or business information in the possession of any of such parties.

This website may contain other links to third-party websites. While we endeavor to work with third-parties that share our respect for user privacy, we are not responsible for the websites or privacy practices of such third-parties. We do not endorse these parties, their content or any products and services they offer. We are not responsible for the privacy practices or content of such websites. You are responsible for knowing when You are leaving our website to visit a third-party website, and for reading and understanding the terms of use and privacy policy statements for each such third-party website.

Terms of Use

Please read our Terms of Use to understand the terms that apply to Your use of this website. By using this website, You acknowledge that You have read our Terms of Use and this Privacy Policy, and agree to comply with them.

Contacting Us

If You have any questions or concerns about this Privacy Policy, please email us at privacy@manageamerica.com.  You can also reach us by regular mail at:

ManageAmerica Integrated Billing Services LLC
8605 Santa Monica Blvd #61378
Los Angeles, CA 90069-4109
Attn:  Privacy Rights

 

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